Shipping & Delivery
1. Production Lead Time
All in-stock items will be dispatched within 3–10 working days after payment confirmation.
Personalized custom orders require 15–30 working days for production before shipment.
Production schedules may be extended during Chinese official holidays without prior notice.
We will send order progress updates to your registered email once production starts.
For multi-item orders, separate partial shipments may be arranged based on warehouse stock availability.
2. International Shipping Time
Standard international shipping transit time ranges from 7 to 30 business days, depending on destination country and logistics method.
Delays may occasionally occur due to customs inspection, local postal congestion, extreme weather, or carrier operational issues. These circumstances are beyond our control and do not qualify for refunds or compensation.
3. Shipping Cost & Customs Charges
All prices displayed on our website are product-only prices and do not include international shipping fees, import duties, VAT, or local customs clearance charges.
Any cross-border taxes, duties, or handling fees incurred during delivery are the buyer’s responsibility upon receipt of the parcel.
Shipping fees are automatically calculated at checkout based on your shipping address and order weight.
4. Shipment Tracking & Lost Parcel Policy
Once your order leaves our warehouse, a unique tracking number will be sent to your registered email.
You may track real-time delivery status through the provided tracking link.
If your parcel is officially confirmed lost by the logistics carrier after 45 days with no valid delivery records, we offer two solutions: full order refund or one-time free re-delivery.
Total compensation will not exceed the original order payment amount.
5. Undeliverable & Returned Parcels
If a parcel is returned due to incorrect recipient information, missed pickup, or customer refusal to receive, all round-trip shipping costs will be deducted from your refund.
As fragrance products are sensitive and restricted in certain regions, buyers are responsible for checking local import policies.
We are not liable for customs detention, confiscation, or return fees caused by local import restrictions.
6. Fragile & Scent Product Care
All perfume and glass refill bottle orders are securely packed with shockproof and leak-proof materials.
If visible damage occurs during transit, please contact our support team with photos within 48 hours after delivery.
7. Contact Support
For inquiries regarding shipping status, production lead time, or delivery charges, please contact our official customer service email.