Return Policy

1. Return Eligibility
All items can be returned within 30 calendar days upon receipt of your package. To qualify for return, your goods must satisfy all standards below: Products remain unused, unwashed, undamaged, with no stains, scratches, dents or obvious signs of wear. Light fingerprints from brief inspection do not count as used condition. Original boxes, tags, accessories, protective packaging and gift sets are fully complete and undamaged. Custom personalized goods (engraved, printed, customized size/color) cannot be returned or refunded unless verified factory manufacturing defects exist. Damage caused by improper operation, accidental collision, high temperature, chemical corrosion or man-made destruction is not eligible for return. Related warranty rules are listed in our Terms & Conditions.

2. How to Return
Submit a return request through your account center or Contact Us page, fill in your order number and return reason. Our support team will review your application within 24 working hours and send a return authorization email with designated warehouse address. You shall bear full risk of loss or damage during return transit if the return is voluntary. We only take responsibility for parcels lost when shipping defective replacement goods to you. We will conduct product inspection within 3–5 business days after receiving your parcel. A full refund will be issued to your original payment method once inspection passes.

3. Shipping Fee Rules
For factory defective items, wrong shipments or goods damaged on arrival: We cover all return & re-delivery shipping costs. For voluntary returns (dislike style, improper size, over-ordering, personal expectation mismatch): Customers take responsibility for return shipping fees; original delivery charge is non-refundable.

4. Refund Timeline
Refunds will be processed within 7 working days after inspection confirmation. The actual arrival time depends on your payment provider’s settlement schedule.

5. Non-Returnable Situations
We reserve the right to refuse returns under these circumstances: Goods are worn, stained, deformed, or lack original packages & attachments. Return application is submitted after the 30-day valid window. Custom personalized products without verified manufacturing flaws. Opened disposable consumables, hygiene goods and intimate items. Items damaged by customer improper use or self-modification.

6. Contact Support
For all return-related inquiries, please contact customer service via our official email.